Global Delivery Model :
Global Delivery Model is the most successful
outsourcing model amongst all the other models. It’s a combination of onsite
model and offshore model but unlike the onsite/offshore model wherein the
offshore development center of service provider is located at only one place, in
the global delivery model the service provider has its offshore development
centers spread out across the entire globe. The service provider need not have
their own offshore development centers across the globe but they can use the
resources of their partners located around the globe, and thus follow a global
delivery model. This provides the client with a large working team with varied
qualities and expertise in different fields.
Task accomplished by the onsite team:
Understanding the client’s requirements.
Directly interacting with the client to get a better idea of their needs
and changes in them, if any.
Acting as a mediator between the client and the offshore development
Planning & Designing the initial steps of the project.
Allocation of Tasks amongst the available resources.
Testing the outcome of the project in tandem with the client’s team.
Executing the project successfully at the client’s place.
Tasks accomplished at the offshore development center:
Detailed design that will be continuation of what the onsite team
Deciding any specific technological requirements for the project.
Testing before handing over to onsite team.
Continuous technical support.
Global delivery model is preferred where the client requires that the job be
done in a quick manner, which is made possible by the number of offshore teams
working together towards the completion of the task. Also where the project is
very big requiring sufficient skilled manpower to complete the task this is the
only model, which provides solution in such cases. The level of risk involved is
also minimum since even if any of the offshore development centers face any
disaster the project work will not be stopped, as the work can be transferred
immediately and continued by the remaining offshore development centers.
Advantages of Global Delivery Model:
Lower Risks: In case of any disaster/emergency at one
of the offshore centers, the work continues at or is transferred to other
offshore development centers. So the risk involved is low.
Round-the-clock productivity: 24*7 work cycle becomes
possible because of the time-zone difference.
Best Results: Accomplishment of high quality work is
possible, as the client will get the benefit of skilled manpower spread out
across the globe.
Shorter lead-time: Shorter project completion time as
the work is completed by a number of offshore development centers working
together with the same target.
Cost benefits: The cost saving benefits for the client
resulting from offshore outsourcing is also appreciable.
No new employee additions required: The service
provider can provide the client with a large working team with varied skill set,
which the client may not be able to employ for just the task at hand.
No possibility of communication gap: Onsite team, which
will be in direct contact with the client, is able to understand the client’s
needs in a better way. So no chance of misunderstanding the client’s needs.
Faster Response: Because of onsite team’s presence
response to changes in client’s requirements is fast.
Having a perfect co-ordination between all the offshore development centers
and that too in accordance with the client’s satisfaction is a big task. However
this limitation can be overcome today by making the best possible use of the
most modern means of communication.